Terms of service

These terms apply to all services provided by Cre8ive Marketing Limited (company number 10953603), 8 Westwater Crescent, Hampton Vale, Peterborough, PE7 8LT (“we”, “us”). “You” means the person or business buying our services.

By accepting a quote, signing up to a plan or paying an invoice, you agree to these terms. If a written quote or agreement says something different, the quote or agreement takes priority. Cre8ive Property shoots are covered by their own terms on cre8iveproperty.co.uk.

We provide website design and build, website management and hosting, app and system design, AI build-outs, takeaway ordering apps, drone and survey work, social media management and content creation. What is included in your project is set out in your quote or plan.

Quotes are valid for 30 days and are fixed for the scope described. Work that is outside that scope — extra pages, features or rounds of changes — will be quoted separately before we start it.

We will agree a timeline with you. It depends on you providing content, feedback and approvals when needed; delays on either side may move the launch date.

For projects we may ask for a deposit (usually 50%) before work starts, with the balance due before launch.

You agree to give us accurate information, and content (text, images, logos, data) that you have the right to use. You are responsible for checking and approving work before it goes live, and for the content of your website, app or social accounts.

If you give us logins to your systems or accounts, you confirm you are allowed to do so.

Care plans, hosting, app hosting, social media management and other monthly services are billed in advance, usually by direct debit or card through Stripe.

Unless your plan says otherwise, there is no long tie-in: either of us can cancel with 30 days’ notice. Some plans include a minimum term or discounted upfront payment, which will be stated when you sign up. Fees already paid for a period are not refunded.

We may change plan prices with at least 30 days’ notice. If you do not want to continue at the new price, you can cancel before it applies.

Where we host or manage your website or system, we keep it updated, backed up and monitored as described in your plan. We aim for high availability but cannot guarantee uninterrupted service, and are not responsible for outages caused by third parties such as domain registrars, payment providers or platform changes.

If you move away from us, we will provide your site files, content and database within a reasonable time, once all invoices are paid.

If you bring us a prototype built with an AI tool or by someone else, we will review, fix and secure it as set out in our quote. We are not responsible for problems in code we have not been asked to review, or for issues introduced by later changes made by you or other developers.

Where we publish apps to the Apple App Store or Google Play, approval is decided by Apple and Google. We will make reasonable changes to meet their requirements, but cannot guarantee approval or timescales. Store developer accounts may be in your name or ours, as agreed in your quote.

Flights are carried out under CAA regulations and the Air Navigation Order. If weather, airspace or safety means we cannot fly, we will rearrange at no extra cost. Survey outputs such as orthomosaics, point clouds and height maps are accurate to the method used but are not a substitute for a measured land survey unless agreed.

Invoices are due within 14 days unless agreed otherwise. All prices exclude VAT unless stated. We may pause work, hosting or services while invoices are overdue, and may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Once you have paid in full, you own the content we create specifically for you, and your website or app design and code. We keep ownership of our own tools, templates and reusable components; you receive a licence to use them as part of your project.

Photography and video remain our copyright, and you receive a licence to use them for your business marketing. Third-party items such as fonts, plugins, stock images and software are licensed under their own terms.

We may show your project in our portfolio unless you ask us not to.

We take care with all our work. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect losses such as lost profits, lost data that you could have backed up, or lost business.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. If you are a consumer, your statutory rights are not affected.

Either of us may end a project or service by giving 30 days’ written notice, or immediately if the other seriously breaks these terms. You will pay for work done up to that point. On ending, we will return or delete data held for you within 30 days, unless we must keep it by law.

We handle personal information in line with our privacy policy.

We may update these terms from time to time; the version in place when you accept a quote or start a plan applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.